Privacy Policy

1. Introduction

Eco Property Pro ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

When you use our services or contact us, we may collect:

• Name and contact details (email, phone number, address)
• Property address and details for EPC assessments
• Payment information for processing transactions
• Communication records when you contact us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

• Provide EPC certificates and energy assessment services
• Process bookings and payments
• Communicate with you about your appointments and certificates
• Send service updates and relevant information
• Improve our website and services
• Comply with legal obligations (including lodging EPCs with government registers)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our service agreement with you
• Legal obligation: To comply with EPC regulations and tax requirements
• Legitimate interests: To improve our services and communicate with you
• Consent: For marketing communications (where applicable)

5. Data Sharing

We may share your data with:

• Government EPC registers (legal requirement)
• Payment processors for secure transactions
• Accreditation bodies for certification purposes
• Third-party service providers who assist our operations

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate security measures to protect your personal data, including:

• Secure, encrypted connections (HTTPS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your personal data for:

• EPC records: As required by regulations (EPCs are valid for 10 years)
• Financial records: 7 years for tax purposes
• Marketing data: Until you withdraw consent
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion (where applicable)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing

To exercise your rights, please contact us at info@ecopropertypro.co.uk

9. Cookies

Our website uses cookies to improve your experience. These include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings

You can manage cookie preferences through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

• Email: info@ecopropertypro.co.uk
• Address: Birmingham, West Midlands

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.